Approaches to Stakeholder Engagement
Our goal is to create mutually beneficial partnerships within the communities in which we operate. We actively seek out partnerships with stakeholders, specifically local communities, government, civil society and non-governmental organizations that share our values, vision and goals.
Local site management, along with the support of corporate CSR teams, are responsible for identifying and prioritizing topics related to our sites, as well as engaging with a variety of local, national and international stakeholders to discuss these topics. This is a continuous process, and regular monitoring for effectiveness is required by our SEMS.
Stakeholder engagement occurs throughout our mining life cycle. We ensure that we engage with stakeholders from start to finish: from the project phase, through exploration activities, to mine development and operations and into closure. In 2017, our engagements were at the forefront of our all our activities including the new projects we acquired and, the operations we closed and divested.
We work hard to ensure our stakeholder engagement process provides:
- Relevant, accessible, culturally appropriate and timely information;
- Safe channels for stakeholders to express their views;
- Mechanisms for incorporating relevant feedback into our decision-making processes.
In all engagements – whether it is an informal face-to-face with a local community member, a formal committee meeting with agreement signatories, or as a follow-up on concerns via our community feedback mechanisms – we aim to act in a manner that is:
- Adequately resourced (including training)
- Culturally and contextually specific
- Timely and long-term
- Credible, open and transparent
- Responsive to feedback.
We use a variety of formal and informal mechanisms to engage with communities and contribute to their sustainable development. In 2017, five of our sites (Cerro Negro, Peñasquito, Éléonore, Porcupine and Musselwhite) updated their social area of influence maps to better define their Social Area of Influence (SAI), also called the “local area.”
Defining the SAI is very important as it is used to determine an operation’s responsibilities. It also provides guidance on the areas within which impacts need to be managed, on which stakeholders should be engaged and where sustainability initiatives can be implemented.
Using the information contained in their area of influence maps, Musselwhite completed a social context assessment, which expanded on the information in their map by providing key social information such as the types of stakeholder groups, the local social issues, the political climate and the potential environmental impacts of the mine.
Stakeholder identification maps are the product of a systematic approach, often linked with the site’s area of influence. They help us identify stakeholders that may be directly affected by our operations, whether from the use of land, the effects of air and water emissions, the transportation of hazardous materials or the socio-economic effects of employment and business opportunities that our mines generate. In 2017, 100% of our operations had stakeholder identification maps to help identify who we should engage with on specific topics.
Six of our sites (Red Lake, Éléonore, Musselwhite, Cerro Negro, Peñasquito and Marlin) had formal engagement plans based on these maps. They used this information to inform them about which sustainability initiatives could be funded and implemented within their social area of influence.
We recognize that there may be vulnerable groups within the communities where we operate who could be disproportionately impacted by, or less able to benefit from, our activities because they may be marginalized and/or historically disadvantaged and disempowered. Our engagement planning is designed to involve vulnerable groups within the communities where we operate in decision-making and socio-economic development opportunities. We aim to achieve this through a variety of methods, such as emails, phone calls, scheduled meetings and interactions with the community. Representatives from all our operations meet regularly with local stakeholders and have programs to contribute to community development through mechanisms, such as community contributions and local hiring and procurement initiatives.