Management Approach

Trends and Issues

Mining is subject to increased scrutiny in today’s society. As stakeholders share issues through social media locally and globally, demands on mining companies for external disclosure and transparency have increased.

Obtaining and maintaining a social licence to operate is more than following national and industry regulations, and therefore requires an understanding and response to a wide range of issues that matter to our stakeholders. It is about building respectful relationships with all parties involved to address concerns and create mutually beneficial opportunities. Governments are demanding more from companies and increasingly placing responsibility for responsible social performance and sustainable development initiatives on industry.

Local, early, active and continuous engagement has become a standard best practice, with particular attention paid to water and land access, environmental protection, local economic development, jobs and the creation of sustainable local benefits.

Material Topics

Through our materiality process, we have identified the following to be our material topics relating to Communities:

Material topics At Goldcorp, this means
Sustainable benefits for communities Strategically investing to build partnerships and local capacity through community investment, procurement and employment activities.
Stakeholder engagement Ensuring stakeholders participate in early, meaningful and transparent ongoing engagement.
Human rights Ensuring human rights are upheld through all business activities.
Indigenous rights and engagement Engaging early and transparently with Indigenous Peoples to build strong and collaborative relationships.
Economic impact Creating positive economic impacts for communities in which we operate. This includes both direct and indirect economic impacts through the tax revenues and royalty payments we direct around the world, capital expenditures made through local capacity-building, and purchasing goods and services in the communities where our mines are located.

Why is This Important to Our Stakeholders?

Our stakeholders want us to minimize our negative social and environmental impacts on communities and maximize benefits through long-term partnerships with local communities and Indigenous groups. Often, before any impacts are realized, what people want most is information: communicating how we work is a critically important step and must continue throughout the life of a mine. This means we must engage with communities early and understand their concerns and priorities. We have consistently heard that local communities want us to invest in local, sustainable development, and to contribute to development objectives through local hiring and procurement and community investments. They also want us to integrate respect for human and Indigenous rights into our business management processes.

Why is This Important to Goldcorp?

Building strong and respectful community partnerships is foundational to our success. Our people live and play in the communities around our operations. We often source from and work with local businesses. We are constantly aware that we operate on land that is of great importance for local populations and they entrust us to steward it carefully. Without community support, we cannot operate safely and sustainably. In the short term, having strong, proactive engagement with communities ensures continuous operation. Over longer time horizons, our operations can also be a catalyst for long-term sustainable development in surrounding regions, providing mutual benefits for us and the communities.

Understanding and addressing stakeholders’ concerns is essential to our ability to mitigate our impacts and identify positive opportunities to build sustainable value. Building strong, lasting relationships with those affected by our operations can improve our ability to identify and manage risks – and can even affect a project’s long-term viability.


Our main focus is to generate value for our stakeholders, build strong partnerships through active engagement, and make positive and long-lasting contributions in the communities where we operate. Developed in 2015, our Corporate Social Responsibility (CSR) strategy builds on our Sustainability Excellence Management System (SEMS) standards to focus on three core pillars: Sustainable Stakeholder Engagement, Human Rights and Sustainable Economic Benefits. The foundation of this strategy is an integrated approach to risk management for all three pillars. With a strategic action plan drafted in late 2015, we are targeting key areas for growth in these pillars in order to achieve our vision of creating sustainable value in the communities where we operate.

The CSR Strategy is complementary to and supportive of the implementation of other Goldcorp corporate policies, commitments and industry best practices, including:

Creating sustainable value
Sustainable stakeholder relationships Sustainable economic benefit Human
Integrated Risk Management,
Business Planning and Accountability
Internal Learning and Capacity-Building
Governance and Reporting

Policies and Guidance

The policies that define our community commitments are outlined in our Corporate Social Responsibility (CSR) Policy, Security Policy and Human Rights Policy, and are embedded within our SEMS. These documents incorporate international best practice standards and industry-specific considerations. Our community relations programs and policies are oriented to working alongside local, regional and national partners to create mutually beneficial outcomes. We aim to maximize benefits to local communities and mitigate negative impacts whenever possible.

Our SEMS Social Performance Standards guide the implementation of these policies, providing specific, measurable and auditable guidelines which include:

  • Context assessment
  • Social impact assessment and management
  • Resettlement
  • Community Response System (grievance mechanism)
  • Stakeholder identification and engagement
  • Community and stakeholder agreements
  • Local employment and procurement
  • Community contributions

In addition to our Social Performance Standards, the core SEMS standards (applicable across all departments and disciplines) include Stakeholder Management, Event Management, Human Rights, and Risk Management, which are key standards for interactions with stakeholders.

Organizational Responsibility

Goldcorp’s management approach to sustainability, corporate social responsibility and human rights is led by our Executive Vice President of Corporate Affairs and Sustainability with specific accountability assigned to the Senior Vice President of Sustainability and the Vice President of Corporate Social Responsibility. Additionally, each of our regions has a Director of CSR who liaises directly with site-based CSR teams.