Community Engagement

We are committed to building open and trusting relationships with our stakeholders. Our engagement takes various forms, tailored to the stakeholder and situation. It ranges from providing information to consultation and shared decision-making.

Approaches to Stakeholder Engagement

Stakeholders are defined as individuals, groups or organizations that are directly or indirectly affected by our operations, have a direct interest in our activities, and/or have the ability to influence outcomes and decision-making processes. Our goal is to create partnerships that will serve both us and the community. We actively seek out these partnerships with local communities, government, civil society and non-governmental organizations.

Local site management, along with corporate and regional management, are responsible for identifying, mapping, prioritizing and engaging with a variety of local, national and international stakeholders on topics related to our operations. This is a continuous process, and regular monitoring for effectiveness is required by the SEMS.

Key components of our stakeholder engagement process are:

  • Relevant, accessible, culturally appropriate and timely information
  • Safe channels for stakeholders to express their views
  • Mechanisms for incorporating relevant feedback into our decision-making processes

In all engagements – whether it is an informal face-to-face meeting with a local community member, a formal committee meeting with agreement signatories, or following up on concerns via our community feedback mechanisms – we aim to act in a manner that is:

  • Inclusive
  • Accessible
  • Adequately resourced (including training)
  • Culturally and contextually specific
  • Participatory
  • Timely and long-term
  • Credible, open and transparent
  • Responsive to feedback

At all eight of our operations, we use a variety of formal and informal mechanisms to engage with communities and contribute to their sustainable development. In 2015, 100% of our operations had stakeholder identification maps to help identify who we should engage with on specific topics. In addition to this, a number of sites had formal engagement plans based on these maps and other inputs, such as impact studies. For example, Peñasquito updated its social baseline and social impact studies in 2015, and at the close of the reporting period was developing a number of plans related to local hiring and procurement, community investment and stakeholder engagement. Marlin and Cerro Negro produced updated social and environmental impact studies in 2015. Whether through formal or informal channels, representatives from all our operations meet regularly with local stakeholders and have programs to contribute to community development through mechanisms, such as community investments and local hiring and procurement initiatives.

Addressing Stakeholder Concerns

We believe we bring many benefits to the communities where we operate, such as employment, training and investments in community initiatives. However, we also recognize that mining activities have potential negative impacts. Effective engagement with local communities is our primary way to identify and mitigate concerns around impacts. Key issues discussed through our engagement include issues related to environmental concerns, land use, access to local employment and economic development opportunities, and pressures on local services and infrastructure. Through these discussions, together with our stakeholders, we identify mitigation and monitoring steps to respond to these concerns.

The table below summarizes our engagement approaches by stakeholder and common topics/issues of concern raised through engagement:

Civil society and non-governmental organizations previous next
Stakeholder Examples Type of engagement Frequency of engagement Who engages
  • NGOs
  • Political parties
  • Unions
  • Religious organizations
  • Face-to-face
  • Public meetings
  • Teleconferences
  • Newsletters
Monthly to quarterly Senior management,
corporate, regional
and site-level
depending on topic
  • Federal
  • Provincial
  • Municipal or local governments
  • Face-to-face meetings
  • Industry conferences
  • Regulatory engagement processes
  • Public meetings, teleconferences
  • Newsletters
Weekly to annually Senior management,
corporate, regional
and site-level representatives,
depending on topic
  • Residents
  • Neighbours
  • General public
  • Site tours
  • Public engagements (open house events)
  • Face-to-face meetings
  • Community Response mechanisms
  • Newspapers, radio, newsletters
  • Above Ground blog and social media
  • Goldcorp website
  • Engagement surveys
Daily to annually Site-level CSR teams
  • First Nations tribal councils
  • Traditional leadership
  • Indigenous governments
  • Face-to-face engagements
  • Agreement implementation committees
  • Community roundtables
Daily to annually Corporate, regional
and site-level
representatives from
CSR and Corporate
  • International, national or local media outlets
  • Including news, radio and printed publications
  • Investor calls
  • News releases
  • Goldcorp website
  • Above Ground blog and social media
Daily to annually Senior management,
corporate, regional
and site-level
representatives from
CSR and Corporate
  • Academic institutions
  • Research organizations
  • Conferences
  • Telephone calls
  • Training programs
  • Research programs
Monthly to annually Senior leadership, CSR, Environment and Corporate Affairs teams
  • Hospitals
  • Fire departments
  • Libraries
  • Community partnership discussions
  • Community Response mechanisms
Monthly to annually Site-level representatives in CSR
  • Suppliers
  • Contractors
  • Industry organizations
  • Other companies
  • Interactions with our procurement teams
  • Industry roundtables
  • Tendering/RFP process
Monthly to annually Corporate, regional and site procurement teams, senior management
  • Shareholders
  • Rating agencies
  • Quarterly conference calls
  • Investor Days
  • Socially Responsible Investor (SRI) calls
  • Conferences
  • Annual reports and financial circulars
  • Site tours
  • Non-deal road shows
Quarterly to annually Investor Relations, senior management
  • Site workforce
  • Internal intranet
  • Newsletters
  • Town hall meetings
  • YouTube, Twitter, blog
  • Lunch-and-learns
  • Crew talks
  • Email
  • Performance reviews
  • Conferences
Daily to annually Senior management, Human Resources, Corporate Affairs and general employees
  • Private landowners
  • Hunters
  • Outdoor recreation groups
  • Traditional subsistence users
  • Face-to-face interactions
  • Email
  • Phone calls
  • Public meetings
  • Newsletters
  • Letters
Weekly to annually Site-level representatives in Environment, CSR and Projects
Common topics of engagement/
Issues of Concern
Engagement examples
  • Human and Indigenous rights
  • Employment opportunities
  • Economic development
  • Education
  • Health and safety
  • Environmental protection
  • Physical impacts of operations (water usage, blasting and dust)
  • Impacts on personal property
  • Land usage
  • Mine closure planning
At Marlin, a community environmental monitoring association conducts quarterly, independent, community-based environmental monitoring around the mine. Membership includes representatives of the five communities around the mine and a representative of the Catholic Church, all from the municipality of San Miguel Ixtahuacán, and representatives from three adjoining communities in the municipality of Sipacapa.
  • Resource access
  • Environmental protection
  • Taxes and royalties
  • Economic development
  • Water and energy projects
  • Workforce development
  • Hazardous materials handling
  • Job creation
Our corporate and regional offices engage with governments, industry and other stakeholders where appropriate to facilitate the mining sector’s contribution to national sustainable development strategies.
  • Employment opportunities
  • Economic development
  • Education
  • Health and safety
  • Environmental protection
  • Physical impacts of operations
  • Impacts on personal property
  • Land usage, access and compensation
  • Mine closure planning
  • Community needs assessments
Porcupine actively engages local stakeholders in Timmins through the Porcupine Watchful Eye Committee and the Hollinger Project Advisory Committee, which are both community representative groups that work with the mine to help us understand and recognize the requirements, expectations and concerns of all stakeholders involved in Porcupine’s activities.
  • Land rights
  • Education
  • Employment and career development
  • Cultural heritage
  • Indigenous consultation
  • Implementation of collaboration agreements
  • Responding to physical impact concerns (dust, noise, etc.)
At Musselwhite, Red Lake, Éléonore and Porcupine, joint committees, made up of members from Goldcorp and the signatory community, are responsible for overseeing the implementation of the agreements. These committees meet two to four times a year and informally as necessary.
  • Financial performance
  • Access to capital
  • Environmental performance
  • Health and safety
  • Community programs
  • Business risk
We produce regular updates on the Above Ground blog. This blog is a place to find updates on our sustainability-related activities, to ask questions and to participate in respectful, constructive dialogue.
  • Technical studies
  • Scholarships
  • Training and internship programs
We are a sponsor of the Global Energy Minerals and Markets (GEMM) Dialogue started by Simon Fraser University. GEMM is a unique forum for community members, companies, academics and government to come together for three days each year to talk openly and honestly about sustainability challenges and potential solutions for the mining industry.
  • Infrastructure investments
  • Community partnerships
Several of our sites have formal agreements to work in collaboration with first responders in the area, such as with the local fire department by our Porcupine mine or on spill response at Red Lake, Cerro Negro and Musselwhite.
  • Supplier requirements
  • Long-term business relationships
  • Agreement terms
  • Quality products
  • Delivery commitments
  • Regulatory compliance
  • Product stewardship
  • Sustainability programs
We are a member of several industry organizations, including the ICMM, the Mining Association of Canada, and the World Economic Forum, where we actively look for opportunities to maximize benefits and minimize impacts and risks throughout the extractives sector.
  • Financial performance
  • Operational performance
  • Corporate governance
  • Access to capital
  • Environmental performance
  • Health and safety
  • Human rights
  • Business risk
Directors and senior management hold an annual Socially Responsible Investors (SRI) call to provide updates from our Sustainability Committee and a general overview of our CSR activities during the year.
  • Health and safety
  • Operational change
  • Workforce management
  • Career planning
  • Training and career development
Senior management and employees interact on Conveyor, our global intranet, by sharing stories, resources and announcements.
  • Resource access
  • Land rights
  • Compensation
  • Environmental protection
A condition of the Opinagow Collaboration Agreement signed with the Cree Nation of Wemindji, the Grand Council of the Crees (Eeyou Istchee) and the Cree Nation Government requires our Éléonore mine to consult with local tallymen on activities that will impact their traditional traplines in the area. In practice, there are regular conversations with local trappers.
  • Civil Society and NGOs
  • Government
  • Communities
  • Indigenous Peoples
  • Media
  • Academia
  • Public/Private Institutions
  • Business Partners
  • Investors
  • Employees
  • Land and Resource Users